Medibank Members’ Choice Advantage Dentist in Melbourne CBD
Looking for a Medibank Members’ Choice Advantage dentist in Melbourne CBD?
Zen Smiles is a Medibank Members’ Choice Advantage dental practice, conveniently located at Level 1, 20 Collins Street, Melbourne VIC 3000.
If you have eligible Medibank Extras cover, choosing a Members’ Choice Advantage dentist can help you get more value from your dental benefits.
Medibank currently states that eligible members can receive 100% back on up to two dental check-ups and cleans each calendar year, including clinically required bitewing X-rays, when they visit a Members’ Choice Advantage dentist. For eligible cover, these first two check-ups do not come out of the general dental annual limit.
Your individual Medibank policy determines your eligibility and available benefits, so we recommend checking your cover before treatment.
What is Medibank Members’ Choice Advantage?
Medibank Members’ Choice Advantage is a network of selected Members’ Choice providers that offers eligible members enhanced benefits on certain services.
Medibank describes Members’ Choice Advantage dentists as a select group of Members’ Choice dentists. Eligible members can receive 100% back on up to two dental check-ups each year, including clinically required bitewing X-rays
Medibank also states that eligible members can receive 100% back on a mouthguard each year, subject to applicable annual limits.
Is Zen Smiles a Medibank Members’ Choice Advantage dentist?
Yes. Zen Smiles is a Medibank Members’ Choice Advantage dentist in Melbourne CBD.
You can verify participating providers by using Medibank’s official provider search or the My Medibank app. Medibank encourages members to use the Find a Provider tool to identify Members’ Choice and Members’ Choice Advantage providers.
What does “100% back” mean?
For eligible Medibank members, “100% back” means Medibank can pay 100% of the applicable benefit for eligible services, subject to the conditions of your policy.
It does not mean that every dental treatment is automatically covered at 100%.
Your benefits can depend on:
- Your Medibank Extras product
- Whether you have served the applicable waiting period
- Whether you are eligible for the Members’ Choice Advantage benefit
- The type of dental service
- Any applicable annual or service limits
- The number of eligible check-ups you have already claimed during the calendar year.
For the most accurate information, check your individual cover with Medibank.
Does the benefit use my annual dental limit?
For eligible Medibank cover, the first two Members’ Choice Advantage check-ups do not come out of your general dental annual limit. This is one of the key advantages of the Members’ Choice Advantage benefit.
However, other dental treatment can be subject to your policy’s annual limits. For example, fillings, extractions and other general dental treatment may be covered differently depending on your Extras product.
Your individual policy is the best source for determining how much cover you have available.
What if I need a filling or other treatment?
A routine check-up may identify a dental problem that requires additional treatment.
For example, your dentist may identify:
- Tooth decay
- A cracked or damaged tooth
- An old or failing filling
- Gum disease
- A tooth requiring further investigation.
A filling or other restorative treatment is separate from the Members’ Choice Advantage check-up benefit and may be subject to your individual Medibank benefits and annual limits.
If treatment is recommended, your Zen Smiles dentist will explain the findings and discuss your treatment options and expected costs so you can make an informed decision.
We recommend checking your available benefit with Medibank before proceeding with additional treatment. Alternately, our reception can help to check the available benefit/gap payment directly at Zen Smiles using your Medibank card through the HICAPS terminal before the treatment begins.
What about children?
Eligible children may also receive dental benefits under their family’s Medibank Extras cover, depending on the specific policy and eligibility requirements.
Zen Smiles welcomes children as well as adults.
If you’re booking a child’s dental appointment, we recommend checking the child’s eligibility and available benefits with Medibank before the appointment.
How does HICAPS work?
Zen Smiles offers HICAPS for convenient electronic health-fund claiming.
Where applicable, your eligible health-fund claim can be processed electronically at the time of your appointment.
You then pay any applicable remaining amount after the health-fund benefit has been processed.
Your actual benefit depends on your Medibank policy and the services provided.
Why choose Zen Smiles?
Zen Smiles is a dental practice located in Melbourne CBD at 20 Collins Street
Our team provides a range of dental services, including:
- General dentistry
- Preventive dentistry
- Cosmetic dentistry
- Dental implants
- Invisalign
- Wisdom teeth treatment
- TMD and TMJ care
- Laser dentistry
- Emergency dental care
- Care for nervous patients.
Whether you’re visiting for a routine check-up or require more comprehensive treatment, our dentists can assess your dental needs and discuss the appropriate treatment options with you.
Medibank Dental FAQs
Yes. Zen Smiles is a Medibank Members’ Choice Advantage dentist in Melbourne CBD. Members should confirm their individual eligibility and benefits directly with Medibank.
Eligible Medibank members can receive 100% back on up to two eligible dental check-ups and cleans each calendar year at a Members’ Choice Advantage dentist, subject to their policy conditions.
Yes. Medibank’s current information describes the benefit as applying to eligible check-ups and cleans for eligible members.
Clinically required bitewing X-rays are included in the applicable Members’ Choice Advantage check-up benefit for eligible members. Medibank currently states that up to four bitewing X-rays can be included across the two check-ups.
For eligible cover, Medibank states that the first two Members’ Choice Advantage check-ups do not count towards the general dental annual limit.
Not necessarily. Fillings are separate dental treatment and the benefit depends on your individual Medibank policy and available limits.
Zen Smiles offers HICAPS for convenient electronic health-fund claiming where applicable.
To make your visit easier, you may wish to bring:
- Your Medibank membership card, whether physical or digital.
- photo identification if required
- a list of medications you take
- information about relevant medical conditions or allergies
- previous dental records or X-rays, if available
- details of any dental concerns or symptoms.
If you are specifically attending to use your Medibank benefits, having your membership details available can make the claiming process easier.
How do I check my Medibank dental benefits?
You can check your benefits through My Medibank or contact Medibank directly. You can also use Medibank’s provider search to confirm participating providers.
- Where is Zen Smiles?
Zen Smiles is located at:
Do I have to be a Medibank member to visit Zen Smiles?
No. Zen Smiles welcomes patients with different health funds as well as patients without private health insurance.
Our Location
Book a Medibank dental appointment at Zen Smiles
If you’re looking for a Medibank Members’ Choice Advantage dentist in Melbourne CBD, Zen Smiles is conveniently located at 20 Collins Street.
Whether you need a routine dental check-up, preventive care or further treatment, our team can assess your needs and explain your options.
Zen Smiles
Important information
The information on this page is provided for general information only and does not replace the terms and conditions of your Medibank policy.
Medibank benefits, eligibility requirements, waiting periods, annual limits and provider arrangements can change. Your individual level of cover determines the benefits available to you.
Please confirm your eligibility and available benefits directly with Medibank before treatment.
Information reviewed: September 2026.
Official information sources
For the latest information about Medibank dental benefits and Members’ Choice Advantage, please refer to:
- Medibank — Dental information and how to claim
- Medibank — Common dental procedures and Members’ Choice Advantage
- Medibank — Members’ Choice Advantage dentists
- Medibank — Dental insurance and benefits
- Medibank — Find a Provider